Podcast: In a Crisis the Relationship With Lawyers Is Critical

On today’s podcast Robbert Meulemeester of PM in Belgium introduces CCNE member Tim Toulmin of Alder Crisis Communications in the UK.

Tim chats about the different cycles of a crisis, the importance of a crisis manual as well as stable client relationships and most important, the relationship with the client’s legal team.

We also chat about “sympathy capital” or a client “reputation wall”, the trends in each country as well as some interesting case studies.

We hope you enjoy the show.