On today’s podcast Robbert Meulemeester of PM in Belgium introduces CCNE member Tim Toulmin of Alder Crisis Communications in the UK.
Tim chats about the different cycles of a crisis, the importance of a crisis manual as well as stable client relationships and most important, the relationship with the client’s legal team.
We also chat about “sympathy capital” or a client “reputation wall”, the trends in each country as well as some interesting case studies.
We hope you enjoy the show.